With Christmas around the corner. We have been getting a lot of questions about shipping. So, we thought we would put together a little FAQ sheet for you. 🙂
How long does it take for the customer to receive an order after it is placed?
It usually takes one full business day to process the order. Then packages are picked up the following business day. After we ship it, on average it takes 3-4 days to get to your door step. Shipping varies depending on where in the country they are. We are located in Utah, so the closer you are to Utah, the faster it will be. Canada usually takes a couple of weeks, but can take up to 6 weeks according to the postal service.
What is the last day to place an order to receive it by Christmas?
For orders in the USA, December 14th is the last day to order to guarantee it will be there in time for Christmas. For orders being sent to Canada, we are already passed the deadline.
Are orders taking longer to process because of more orders being placed during the holiday season?
Right after Black Friday, orders did take a little bit longer to process than usual, but we are getting caught back up. Most of the delays as of now are on orders that included pre-order items from our Midnight in Manhattan Collection. Midnight in Manhattan has now arrived and all orders that included items from this collection will be shipped by the end of the week.